Terms of Service & Payment Policy

Last updated: August 19, 2026

These terms govern every project Kapii ("we," "us") takes on — websites, chat bots, voice bots, and custom AI systems. By confirming a quote with us, you agree to them. They exist so both sides always know what to expect; the short version: clear scope, clear price, you own what you pay for.

1. Quotes & scope

• Every project starts with a written scope and an exact quote. Prices on this site are indicative ranges in USD; your quote is the binding number.
• Quotes can be shown in your local currency for convenience, but invoices are issued in USD unless agreed otherwise.
• Work outside the agreed scope is quoted separately before we build it — no surprise charges.

2. Payments — how and when

• A deposit of 25–30% is due before work begins. The balance is due on delivery, before final handover of code and assets.
• We never take payments on this website. All payments are made through a secure payment link we send to your email, processed by Payoneer or Cashfree. Your card or bank details are entered only on those providers' pages — Kapii never sees or stores them.
• Payment requests come only from operationskapii.org@gmail.com. If you receive a payment request from any other address, or anyone asks you to pay inside a chat, do not pay — contact us first.

3. Revisions

• Unlimited minor revisions within the agreed scope, until delivery is accepted.
• Changes that expand the scope (new pages, new features, new integrations) are quoted as additions.

4. Delivery, support & ownership

• Each quote includes an estimated timeline. We flag delays early if they happen.
• Every delivery includes 14 days of free bug-fix support. After that, optional care retainers start from $50/month, or we hand everything over for you to manage.
• Full ownership of the code, design, and assets transfers to you at final payment. No lock-in: you can host with us or take it anywhere.

5. Cancellation & refunds

• You may cancel any project in writing (email) at any time.
• If you cancel before the project's halfway point, we refund your deposit minus the value of work already completed and delivered to you.
• After the halfway point, the deposit is non-refundable, and any work completed will be delivered to you as-is.
• If we cancel a project for reasons on our side, you receive a full refund of everything paid for undelivered work.
• Refunds are issued to the original payment method via the same provider (Payoneer or Cashfree) and typically arrive within 7–14 business days, subject to the provider's processing times.

6. Client responsibilities

• You confirm that content you give us (text, images, branding) is yours to use.
• Timely feedback keeps timelines accurate — long feedback gaps pause the clock, not the quality.

7. Liability

We build carefully and test before delivery, but our total liability for any project is limited to the amount you paid us for that project. We are not liable for indirect losses (lost profits, lost data caused by third-party services, downtime of third-party hosts).

8. Changes to these terms

We may update these terms; the date above always reflects the latest version. Projects already underway stay on the terms they started with.

Questions

Anything unclear? Email operationskapii.org@gmail.com — same-day reply during business hours. See also our Privacy Policy.